Version 1.0 · Effective August 14, 2026
All sales are final
These are prescription medications. Once an order has been placed and dispensed, it cannot be returned or refunded. A pharmacy is not permitted to accept returned medication and dispense it to anyone else, so returns are not something we are able to offer.
Unless the mistake is ours
If we get it wrong, we put it right at our own cost. That covers an order that arrives damaged, an order that is incomplete, and an order that is not what your provider prescribed.
Email us and we will replace it or refund it.
If a provider does not approve you
You are refunded what you paid, less the $30 telehealth visit fee.
A licensed provider reviews your questionnaire before anything is dispensed. If a treatment is not right for you, nothing is sent to the pharmacy and you are not charged for medication. The $30 telehealth visit fee covers the provider’s review of your case, which happened either way.
If your shipping address is wrong
Email us as soon as you can and we will try to make the change. Once an order has been placed, we cannot guarantee that anything can be altered.
Subscriptions
You can cancel a subscription at any time from your account, or by emailing us. Cancellation takes effect at the end of your current subscription period.
To avoid the next charge, cancel at least three days before your renewal date.
We do not refund partially used subscription periods.
Pricing and fulfilment errors
If an error is made on our side, we may correct the order, or cancel it and refund any amount charged.
Questions
support@happycaremeds.com · (310) 254-9462