Version 1.0 · Effective August 14, 2026
What shipping costs
Nothing. Shipping is free on every order, including refills. There is no paid shipping option and no handling fee added at checkout.
When your order ships
Your order ships only after a provider licensed in your state has reviewed your questionnaire and written a prescription. Nothing is dispensed before that happens.
How long delivery takes
Most orders arrive 48 to 72 hours after your provider approves the prescription.
Delivery timeframes are estimates, not guarantees. Weather, carrier delays and pharmacy volume can all move the date.
Orders are shipped by the dispensing pharmacy using a national courier. Medication that has to stay cold, including semaglutide and tirzepatide, travels in insulated packaging with gel packs. Gel packs often arrive soft or fully melted, and on their own that does not mean anything is wrong. Here is what to check if yours arrives warm.
How your order arrives
Every order ships in plain, unbranded packaging. Nothing on the outside names the medication, the dose, or the pharmacy.
We deliver to the address you enter at checkout. If you can only receive mail at a PO Box, email us before you order so we can confirm whether the pharmacy is able to deliver there. Some deliveries may need someone to sign for the package, so use an address where that is possible.
Where we ship
We ship to 48 US states. We do not currently serve Alabama or Mississippi. We do not ship internationally.
If your shipping address is wrong
Email us as soon as possible and we will try to correct it. Once an order has been placed we cannot guarantee it can be changed.
If a delivery fails and goes back to the pharmacy, email us as soon as you know. Medication that has already left the pharmacy cannot be given to anyone else, so we will tell you what can be done for your order specifically.
If something arrives wrong
If your order arrives damaged, incomplete, or is not what your provider prescribed, contact us and we will put it right at our cost. See our Refund Policy.
Questions
support@happycaremeds.com · (310) 254-9462